HARLEQ SRLS – registered office in Strada della Valle 289, 00067 (Rome) – Morlupo – Italy

– creator and promoter of the activities available on the site HARLEQ.COM, reserves the right to use personal data, voluntarily provided by users, in compliance with current regulations (Article 13 of Legislative Decree 196/2003).

Users are invited to periodically visit this page to view updates and/or changes related to current legislation.

1. Personal Data

 

HARLEQ collects and will process the Personal Data you directly and voluntarily provided through the Website in order to place your online purchase. These data include, for example, your first and last name, postal and e-mail address, phone number.
Furthermore, sending e-mail messages through the Website and to the addresses mentioned on the Website, which is done on the basis of a freely chosen, explicit, and voluntary option, entails acquisition of the sender’s address, which is necessary in order to reply to any request, as well as of such additional Personal Data as is contained in the message(s).

None of your data will be sent to third parties for any purpose .

2. Purpose of processing
Your Personal Data may be processed for the following purposes:

  • (a)     to respond to and meet all your requests and thus manage your relationship with HARLEQ
  • (b)     to execute your online purchase order and, therefore, to perform all that is necessary for the management of your order (including administrative management of the contract, the delivery of goods, payment processing, management of claims and litigation, if any, and fraud prevention), as well as fulfillment of all the obligations imposed by laws and regulations currently in force.

PURCHASE PROCEDURE

  1. Each product offered for sale on the Website can be viewed using a special link to photographic images of the article together with the unit price, colours and different sizes (where relevant). Information regarding “Harleq” products offered for sale through the Service is provided in accordance with applicable legislation, in particular Articles 49 and 51 of Legislative Decree No. 206 of 6 September 2005, as amended by Legislative Decree No. 21 of 21 February 2014 (hereinafter referred to as “Consumer Code”).
  2. Customers may choose the articles of interest to them. A description of products for sale, including the measures or sizes (where relevant), together with one or more photographic images in digital format providing a true representation of products available on the Website.
  3. While HARLEQ is constantly adopting measures to ensure that photographs displayed on the Website are faithful reproductions of original products, including the adoption of every technological solution possible to minimise inaccuracies, some variations are always possible due to the technical characteristics of the colour resolution of the computer used by the Customer.
  4. To view selected items and the total price of the purchase order (hereinafter referred to as “the Order”), click on the icon in the shopping cart. Prior to confirming the Order, Customers are required to verify the accuracy of the contents of their shopping cart, complete the purchase form according to the instructions on the corresponding page of the Website and confirm that they have read and accepted these General Terms.
  5. The purchase procedure is completed when the Customer selects the “proceed” option (hereinafter referred to as “Order Confirmation”). The purchase procedure must be fully completed, otherwise the content of the shopping cart will be cancelled at the end of each shopping session.
  6. Following Order Confirmation, the Order shall be sent directly to HARLEQ. The Order shall be filed in the HARLEQ order management system. Customers may check the status of their Order and will receive emails for any update of the status.
  7. On conclusion of the purchasing procedure, it is recommended that Customers download, save or print the General Terms in force at the time the Order is placed. As provided at Article 51 of the Italian Consumer Code, Customers shall also receive an email message (hereinafter the “Confirmation E-mail”) at the address indicated on the purchase form.
  8. The Payments Methods actually accepted are direct bank transfer, cheque on delivery in Euro value. Upon request, we may accept also payments with Paypal with a percentage of interests applied depending on the billing country.
  9. The Customer is therefore aware that all the products described on this Website are subject to availability at all times.
  10. Problems may occasionally occur with regard to the availability of certain products. In such circumstances, HARLEQshall promptly notify the Customer by email or phone (in all cases within the delivery deadline indicated hereunder), offering the Customer the option of buying an article of the same kind as the unavailable item or cancelling the Order. Customers who choose to cancel the Order shall not be charged with any amount. If the charge has already been made, the Customer shall be promptly refunded.
  11. HARLEQ reserves the right to alter articles on sale through the Website at any time without notice.

PRICE AND METHOD OF PAYMENT

  1. The prices of all products on sale through the Website are inclusive of VAT.
  2. Prices shall be indicated in Euro (EUR) for shipments to Italy, France, Germany, Spain, Holland, Sweden, Greece, Belgium, Austria, Denmark, Portugal, Finland, Ireland, Luxembourg and Monaco and rest of the World Countries.
  3. The total amount shown during the purchase process includes shipping costs as specified below and indicated in the shopping cart. Eventually taxes outside Italy will be charged to the customer with a email notification.
  4. HARLEQ reserves the right to change the prices of products on sale through the Website at any time and without notice. The Customer shall be charged the prices published on the Website at the time the Customer confirms the order, provided that the products ordered are in stock at the time the order is placed.
  5. The Payments Methods actually accepted are direct bank transfer, cheque on delivery in Euro value. Upon request, we may accept also payments with Paypal with a percentage of interests applied depending on the billing country.

 

REFUNDS

On receipt of your order it is essential to inspect the goods for any signs of transit damage and note down any problems on the driver’s note. If the item is badly damaged, refuse the items and contact us immediately. Once the items has been accepted because the package is not damaged, we consider that the item is in perfect conditions.

*In the case of a refund, we will arrange to collect the goods and refund the total amount of monies paid, less the delivery charge and less a collection charge which will be equal to that of the original delivery charge, any possible tax or customs fee will not be refund. We regret we are unable to accept the return of bespoke goods as they have been specially made at your request.

The request of refund needs to arrive within 14 days from the date the customer has received the goods. The amount paid to be refund in case of no damages will be only after we have received back the item in perfect conditions with the same package sent.